At EP TAX SERVICE LLC, we pride ourselves on being a small business that values the personal touch. Our dedicated staff and tax preparers are here to guide you through the tax preparation process with minimal hassle. Our collective expertise and cutting-edge tools are at your service to help you maximize your refund or minimize your tax liability.
Our Services
We offer a wide range of services tailored to meet the unique needs of individuals and small businesses in El Paso, TX. Our services include:
- Tax Preparation: Our expert tax preparers will guide you through the tax preparation process, ensuring you maximize your refund or minimize your tax liability.
- Bookkeeping and Payroll: We provide comprehensive bookkeeping and payroll services to small businesses, ensuring you have the financial clarity and compliance you need to thrive.
- Notary and Document Translating: Our Notary and Document Translating services are designed to simplify complex processes, ensuring accuracy and efficiency.
- Loan Agreements and Power of Attorney: We offer expert guidance on Loan Agreements and Power of Attorney, protecting your interests and ensuring you have the necessary information and documentation to make informed decisions.
Our Mission
Our primary objective is to make every client a lifelong, satisfied customer. We offer personalized advice on various company formation options, and once you've made your decision, we can typically process it within 48 hours. We are committed to supporting your business's financial health, providing you with the financial clarity and compliance you need to thrive.
Negative Reviews
The majority of the reviews are overwhelmingly negative, with reviewers expressing frustration and dissatisfaction with the services provided by the company. Poor communication is a recurring theme, with reviewers complaining about being unable to get in contact with anyone to resolve issues, whether it's fixing errors in previous tax returns or responding to emails and phone calls.
Reviewers have also expressed concerns about data security, with one reviewer citing their personal info being inputted and deleted without confirmation. Another reviewer mentions being asked to wait for an unreasonable amount of time, only to be expected to complete tasks with minimal pay.
Lack of professionalism is another common complaint, with reviewers describing being talked down to or being forced to take on excessive responsibilities without adequate compensation.
Unreasonable expectations are also raised by multiple reviewers, including a reviewer who had to pay a significant fee to the IRS as a result of the company's incompetence. Incompetence is a recurring theme, with reviewers describing being forced to take on tasks and responsibilities without adequate training or support.
Unresolved issues are a major concern, with reviewers mentioning lengthy delays in resolving tax returns, including a reviewer who had to correspond with the IRS themselves to resolve their issue.
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