Your financial decisions are in good hands
Sandra Spencer, CPA is a Syracuse, NY-based firm that has been providing quality, personalized financial guidance to individuals and businesses for years. Our expertise ranges from basic tax management and accounting services to more in-depth services such as tax audit representation, financial statement preparation, and tax planning.
Our Firm
At Sandra Spencer, CPA, we pride ourselves on our commitment to high standards, hiring of seasoned tax professionals, and unwavering work ethic. This commitment has earned us a reputation as one of the leading firms in the area. Our team of professionals is dedicated to providing personalized services and guidance in a wide range of financial and business needs.
Our Mission
Our mission is to help clients maintain financial viability in the present, while taking a proactive approach to achieve future goals. This requires open communication to reach an understanding of our clients' needs through research and sound analysis. At Sandra Spencer, CPA, we are dedicated to meeting these goals with high standards of excellence and professionalism.
Our Services
We offer a wide range of services to our clients, including:
- Tax Preparation and Planning
- Financial Statement Preparation
- Tax Audit Representation
- Financial Planning and Strategies
- Business and Individual Tax Services
We understand that every client has unique financial needs, and we tailor our services to meet those needs. Whether you are an individual or business, we have the expertise and experience to provide you with the guidance and support you need to achieve your financial goals.
Security
At Sandra Spencer, CPA, we take the security of our clients' information extremely seriously. All communications between our firm and our clients are encrypted using the Secure Socket Layer (SSL). We also store files encrypted when they are at rest on our servers, adding an additional layer of security. To protect against data loss, our servers are equipped with technology that automatically mirrors all data in real-time to two separate locations. Regular incremental and full backups of all system data are performed, including off-site data backups stored in two separate secure physical locations, to protect against almost all disaster scenarios.
Quality of Service
The quality of service at this tax preparation company is a concern, as evidenced by several poor reviews. Client Experience was prioritized by some clients, who felt abandoned by the company's sudden decision to "bail" on clients just before tax season. Others noted that the company was Unprofessional and Rude, leading to frustration and mistrust.
Technical Issues
Some clients experienced Technical Problems, including errors on tax returns and software shortcomings that resulted in delayed refunds. One reviewer cited a software issue causing a delay in issuing a refund, which added to the client's already stressful experience.
Communication
Good communication is crucial in any service industry, and this company fell short in this regard. One reviewer reported having to contact the IRS multiple times to resolve an issue, while another client struggled to get answers from the office. This lack of communication led to frustration and mistrust.
Positive Feedback
Despite the negative comments, some clients had a Positive Experience, praising the company's professionalism, responsiveness, and excellent service. They have been using the company for years and highly recommend it.
Notable Events
A few notable events stood out in the reviews. The company's sudden decision to abandon clients before tax season was met with anger and frustration. Conversely, some reviewers praised the company's professionalism, expertise, and responsiveness.
Conclusion
Overall, this company's reputation is marred by poor communication, technical issues, and unprofessional behavior. While some clients have had positive experiences, it is clear that the company has significant areas for improvement.
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