Simplify your bookkeeping, increase your capacity, get home on time.
Who is Botkeeper?
At Botkeeper, we are a pioneering force in the accounting industry, dedicated to revolutionizing the way accounting firms manage their bookkeeping processes. For over 8 years, we have been the top-selling automated bookkeeping solutions in the marketplace, providing an unparalleled level of accuracy, efficiency, and scalability for accounting firms. Our mission is to empower accounting firms to focus on what they do best - serving their clients - while we handle the tedious and time-consuming bookkeeping tasks.
What does Botkeeper offer?
At Botkeeper, we offer a suite of innovative solutions designed specifically for accounting firms. Our cutting-edge technology leverages machine learning and workflow tools to automate the most manual and time-consuming bookkeeping tasks, giving accounting firms the freedom to focus on high-value tasks. Our comprehensive suite of solutions includes:
- Smart Connect: Our centralized platform that connects your accounting firm to your clients, providing real-time access to their financial data.
- Business Insights: A comprehensive dashboard that provides real-time financial insights, giving you the visibility you need to make informed business decisions.
- Transaction Manager: Our intuitive platform that allows you to manage transactions with ease, eliminating manual data entry and reducing errors.
- Documents: A secure digital storage solution for all your important financial documents, accessible from anywhere.
- Work Password Manager: A password management tool that ensures secure password management and compliance with industry standards.
- Portal Manager: A secure online portal for your clients to access their financial information and communicate with your firm.
- Transaction Insights: Real-time insights on transactions, providing a clear picture of your clients' financial situation.
Why choose Botkeeper?
At Botkeeper, we understand the unique challenges facing accounting firms. That's why we have created a solution tailored to your needs. Our system is designed to be "accounting firm friendly, " with features such as:
- Simplified onboarding: Our intuitive platform makes it easy to get started, with guided setup and training to ensure a seamless transition.
- Flexible support: Our dedicated support team is always available to assist you, with a range of support options to suit your firm's needs.
- Security and Compliance: We take security and compliance seriously, with SOC2 Type 2 compliance, bank-grade security, and skilled accountants ensuring the books are always safely managed.
- Scalability: Our solution is designed to scale with your firm, allowing you to grow and expand without worrying about manual data entry and errors.
What sets us apart?
At Botkeeper, we pride ourselves on our unique approach to bookkeeping. Our solutions are designed to simplify your workflow, giving you more time to focus on high-value tasks. We believe in the importance of collaboration and communication between accounting firms and their clients. Our innovative technology and expert team are dedicated to helping you achieve your goals and grow your business.
Overview of Botkeeper Reviews
The overall impression of Botkeeper is overwhelmingly negative. Only two reviewers gave Botkeeper a positive rating of 5 stars, praising the company's efficiency, responsiveness, and cost-effectiveness. In contrast, the majority of reviewers were extremely dissatisfied with the service, citing numerous issues with the software, customer support, and user experience.
Consistency and Accuracy Issues
Many reviewers experienced issues with Botkeeper's accuracy and consistency. Chris LaGrutta, for instance, reported that transactions were coded incorrectly, requiring manual intervention to correct. Jonathan Huskey echoed similar sentiments, stating that Botkeeper's categorization of transactions was often improper. Lucia Perri had a terrible experience with Botkeeper's CLEAN-UP Team, which repeatedly made mistakes and failed to address her concerns.
Customer Service and Support
Several reviewers reported difficulty in canceling or adjusting their services with Botkeeper. Jonathan Huskey described a frustrating experience, highlighting the lack of a direct contact option and the need to navigate the company's portal. Chris LaGrutta also voiced their dissatisfaction with the onboarding experience, stating that the tool failed to deliver the expected hands-off experience.
Miscellaneous Issues
A few reviewers mentioned other issues with Botkeeper, such as Kay Giunta, who experienced a change in the company's minimum client requirement and felt that the company wasted her time during the demo process.
Positive Feedback
While most reviewers were extremely dissatisfied, a few praised Botkeeper's services. Kurt Schneider commended the company's responsiveness and ability to resolve issues promptly, even in cases of errors. Brian Kidwell, John Shults, Aki Balogh, and Theodora Higginson all gave Botkeeper a 5-star rating, praising the service's efficiency, quality, and customer support.
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