Building relationships, one financial solution at a time.
At Franklin & Franklin, PA, we are a full-service accounting firm with over 50 years of experience serving clients locally in Matthews and Charlotte, NC, as well as across the United States. Our team of certified public accountants is dedicated to providing high-quality services to individuals, small businesses, nonprofit organizations, and churches. We strive to build ongoing personal relationships with our clients, offering personalized attention and integrity in all that we do.
Our Story
Our firm was founded on Christian principles, and we have been committed to helping individuals and organizations achieve financial accountability and stability since 1986. Our founders, John A. Franklin and Matthew A. Franklin, are both licensed CPAs with years of combined experience in providing expert accounting services to a wide range of clients. We have helped hundreds of clients realize their potential through sensible accounting solutions, and we are dedicated to continuing this legacy of excellence.
Our Services
We offer a comprehensive range of accounting services, including:
- Tax Return Preparation for Individuals, Small Businesses, and Nonprofit Organizations
- Monthly Accounting and Financial Statement compilations for Small Businesses and Churches
- Audited and Reviewed Financial Statements for Churches and Nonprofit Organizations
- Consulting regarding business start-ups, financial planning, and the review and analysis of existing accounting systems and procedures
Our Commitment to Excellence
At Franklin & Franklin, PA, we are committed to providing the highest level of service to our clients. We understand the importance of accurate and timely financial information, and we are dedicated to helping our clients achieve their financial goals. Our team of experienced CPAs is trained to provide personalized attention and expert guidance to ensure that our clients receive the best possible service.
Why Choose Us?
With decades of combined experience, our team has the expertise and knowledge to provide sensible accounting solutions to individuals and organizations of all sizes. We are committed to building long-term relationships with our clients, and we are dedicated to helping our clients achieve financial success. Whether you're an individual, small business, church, or nonprofit organization, we have the expertise and resources to help you achieve your financial goals.
Poor Customer Service and Unreliability
The reviewer had a highly unsatisfactory experience with Franklin and Franklin, a CPA firm. Despite initially making an appointment, they were unable to accommodate the reviewer's schedule, citing busyness. After rescheduling twice, the reviewer was lectured by the receptionist/office manager for skipping appointments, leading to a heated conversation.
Unprofessional Behavior
The reviewer was surprised that a professional service like a CPA firm could not accommodate their schedule, unlike their doctor or dentist, who were more flexible. This lack of understanding and empathy led to a strong negative impression of the firm.
Conclusion
The reviewer strongly advises potential clients to avoid Franklin and Franklin due to their poor customer service and unreliability. The firm's inability to accommodate schedules and their unprofessional behavior have led to a one-star rating.
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